Refund Policy  

Custom orders, products on sale, products marked and Final Sale, are not able to be returned or refunded.

 

Damaged or Defective Items

We stand behind the quality of products make  we sell. While cases are rare, damages and defects do happen once in a while.

• Unbox and inspect item(s) upon delivery
  
  
• If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
  
  
• Photograph the item and packaging.
  
  
• Do not refuse undamaged items, you are responsible for all redelivery costs.
  
  

 

Order Cancellation

 

Cancellation - Shipped (In Stock)

You can not cancel your order once it has been set up for shipment. This will be moved to the 'Processing' order status.

 

Cancellation - Made-to-Order or Custom Orders

Once a custom order has entered production and moved to ‘In Production’ order status, all costs of production have been incurred and therefore a cancellation is no longer possible and the balance paid cannot be refunded.

 

 

Cancellation - Partial Payment, In Process and/or Pending Production

You can not cancel your order once it has been placed. Please note that this applies to Custom Orders, Products on Sale, or products marked as Final Sale

 

Order Modifications

Once the specifications of a custom order have been confirmed by the Customer, there is a 48-hour grace period for any additional changes. After the grace period the order will be automatically entered into production and modifications are no longer possible and any requests made to change dimensions of the custom order will be denied.